Product Manager - Experience & Optimization

PURPOSE

At PERSUIT, we're transforming how in-house legal teams and law firms work together. As a Product Manager, you'll be responsible for shaping and delivering product capabilities, ranging from incremental enhancements to net-new features that make our workflows simpler, faster, and more impactful.

You'll sit at the intersection of product, design, and engineering, balancing tactical throughput (shipping improvements at pace) with strategic input into the long-term roadmap. This role is ideal for a SaaS product manager who thrives in iterative environments, loves the craft of continuous improvement, and takes accountability for delivering measurable outcomes.

KEY RESPONSIBILITIESPRODUCT DISCOVERY & STRATEGY

• Lead discovery to identify and validate customer problems through research, interviews, and data.
• Translate insights into a clear roadmap and prioritize initiatives based on impact and alignment.
• Implement and maintain product instrumentation (e.g., Pendo) to track adoption and surface opportunities.
• Contribute evidence-backed insights into roadmap planning and domain strategy.

CROSS FUNCTIONAL COLLABORATION

• Partner closely with Design and Engineering to ensure enhancements are intuitive, consistent, and technically feasible.
• Work asynchronously with distributed team members across multiple regions.
• Communicate roadmap, trade-offs, and outcomes to stakeholders clearly and regularly.

OWNERSHIP OF DELIVERY & OUTCOMES

• Manage backlog, epics, and acceptance criteria to ensure clarity for engineering teams.
• Track adoption and impact of shipped features, co-creating success metrics with design and engineering.
• Proactively remove blockers and maintain high delivery throughput.
• Highlight improvements back to the business and clients with strong storytelling and go-to-market materials.

THINGS YOU COULD BE WORKING ON

• Shaping and delivering new product capabilities in domains like intake, sourcing, engagement, or panel management.
• Shipping small but high-impact optimizations that make complex workflows more seamless.
• Delivering measurable UX uplift across a workflow, tracked through adoption and client feedback.
• Implementing product analytics dashboards that democratize insights across the org.
• Partnering with stakeholders across Sales, Customer Success, and Marketing to ensure smooth go-to-market launches.
• Helping shape the long-term roadmap for a domain while ensuring throughput on near-term enhancements.

While this role is remote-friendly, candidates based on the West Coast, USA are preferred to ensure optimal alignment with teams and clients across the United States and Australia.Candidates must have current, valid work authorization in the country where the role is based. Unfortunately, we are not able to provide sponsorship for visas or work permits at this time.RequirementsEXPERIENCE & QUALIFICATIONS

• 4+ years of experience as a Product Manager (or equivalent product-focused role).
• Proven success delivering enhancements in SaaS, ideally in B2B (B2C experience also considered).
• Demonstrated ability to collaborate cross-functionally with engineering and design.
• Strong backlog management and prioritization skills.
• Familiarity with analytics instrumentation (e.g., Pendo, Amplitude, Mixpanel).
• Comfort engaging with APIs, data schemas, and technical documentation (not hands-on coding).
• Experience with workflow, procurement, marketplace, or RFP platforms preferred. 

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources