Associate Technical Project Manager / Project Coordinator (Govtech Enterprise SaaS in Local Government)

Role: Associate Technical Project Manager / Project Coordinator 

**Salary: total package from $96,400 to $113,200 (**being $85,000 to $100,000 base salary + 12% super + $1.2k phone/internet allowance)

Location: Australia (remote welcome, or work from our Sydney office if preferred)

About Payble

Payble is the world’s first payment experience platform for local government. With over 150,000 users across nearly 50 councils in Australia and New Zealand, we're already making a measurable difference to communities and councils alike.

At Payble, we’re solving real-world problems with purpose: helping local governments improve cash flow, reduce costs, and provide better experiences for their communities. Our customers love what we do - and so do the residents they serve, with a 4.8/5 average user rating.

We’re scaling rapidly. We doubled our customer base in 2024 and are on track to more than double again this year. With strong momentum in Australia and New Zealand, the UK is firmly in our sights for 2026.

But what truly sets us apart is our people. We’re a tight-knit, high-performing team that values trust, respect, and clear communication. We believe in working hard on things that matter, supporting each other, and creating an environment where talented people can do their best work.

The Role

We’re hiring an Associate Technical Project Manager / Project Coordinator to join our growing Services team. This role reports to our Senior Technical Project Manager and will play a key part in helping councils implement Payble smoothly and successfully.

You’ll work closely with both customers and internal teams to coordinate technical onboarding, manage timelines, track delivery, and support the day-to-day running of implementation projects.

It’s a great role for someone with strong organisation skills, technical understanding, and a desire to grow into more senior project management responsibilities over time. You’ll be exposed to complex projects, learn how enterprise SaaS delivery works, and make a meaningful impact on community outcomes.

You’ll Love This Role If You

• Have existing experience in project coordination or delivery and want to grow your career
• Are comfortable dealing with both technical and non-technical stakeholders
• Enjoy solving problems, tracking moving parts, and making things run smoothly
• Are excited about working in a fast-moving, purpose-driven startup
• Want to learn from a supportive senior leader and grow into a more senior delivery role

Key Responsibilities

• Support the delivery of technical implementation projects, particularly for new council customers
• Work with the Senior Project Manager to keep delivery plans and timelines up to date
• Help track progress, chase down blockers, and keep stakeholders informed
• Schedule and run customer check-ins and internal project syncs
• Coordinate with internal teams including Product, Engineering and Support to ensure delivery stays on track
• Maintain documentation and ensure tasks are logged and tracked in our project management systems
• Assist in running retros, reporting on delivery metrics, and improving processes
• Be a friendly, reliable point of contact for council staff during onboarding and early usage

Across a Typical Day, You Might:

• Review project timelines, update Jira tickets, and check in with councils on milestone progress
• Join an implementation call with a new customer to walk through their onboarding checklist
• Coordinate with the engineering team to confirm a deployment timeline and flag any risks
• Attend a daily sync with the Services team to report progress and raise any blockers
• Update internal documentation and chase up an open item needed from the customer
• Support testing of a feature before go-live, or help a customer troubleshoot a minor technical issue
• Work with your manager to draft a delivery summary or lessons learned after go-live

What We’re Looking For

• 2–4 years existing experience in project coordination, project support, delivery or similar
• Excellent communication and organisation skills
• A strong sense of ownership and accountability
• An ability to manage multiple moving parts and keep things progressing
• Some technical aptitude—comfortable working with engineers or talking about product features
• Experience in SaaS, enterprise software, or local government is a bonus but not essential
• A growth mindset—you’re keen to learn, improve, and take on more over time

What’s In It for You?

• A supportive and collaborative team that will help you grow
• Interesting projects that make a real difference in communities
• The chance to be part of a fast-growing Aussie tech company
• Remote-first work style with flexibility and trust
• Annual phone and internet allowance ($1,200)
• Great salary package

More About Us

We’re a remote-first team of 18, based across Sydney, Melbourne, and Tasmania. We value hard work, honesty, and direct communication—and we genuinely enjoy working together.

At Payble, you’ll be joining a respectful, inclusive, and mission-driven culture. Everyone here plays a key role in shaping the company, and we’re proud of what we’ve built so far.

We provide:

•  A phone and internet allowance ($1,200 p.a.)

•  A collaborative and optimistic work environment

•  A clear sense of purpose—we’re helping real people in local communities, and that matters to us

Things You’ll Like About Working Here

•  High trust, low ego - you’ll have the autonomy to do your best work, backed by a team that trusts each other and leaves egos at the door. We’re outcome-focused, not politics-focused.

•  Work that matters - you’ll be solving real problems for real people in communities across Australia, New Zealand and soon the UK. Our customers love what we do, and that makes the work feel meaningful.

•  A team you’ll actually like - we’re a small, high-performing team that values honesty, clarity, and humour. You’ll work with smart, kind people who take their work seriously and enjoy working alongside each other

•  Room to grow - we’re scaling fast, and there’s plenty of opportunity to shape how we work, lead new initiatives, and take on more responsibility as we grow.

•  Flexibility - work from wherever you work best. We’re remote-first, with the option to use our Sydney office when you feel like it. We care more about output than hours.

A Few Other Notes

•  You must be based on the east-coast of Australia with full and unrestricted work rights (we’re unable to sponsor visas)

•  Recruiters: sorry, we don’t need your help on this one

Interested?

We keep our hiring process transparent and respectful of your time:

•  Apply - Fill out the short application form here (NOTE you will be asked to submit a 3-5 minute video as part of your application): https://forms.gle/dV7NSgPSo9zDu2tJ6

•  Chat – We’ll review all applications and shortlist candidates for a 20-minute introductory chat

•  Interview – A deeper discussion with more thought-based challenges. We may have one or two interviews depending on how we go together, but we will be respectful of your time

•  Meet the team – Meet a few more folks to ensure a mutual fit, including our Founder Elliott Donazzan

•  Offer – Receive your letter of offer formally from Elliott