Partner Manager, APAC

This is an exciting opportunity to become Loop's first Partner Manager in Australia, where you will serve as both an advocate and expert on Loop's platform for the APAC market. This role sits in our Partnerships team, and you'll be building, leading, and deepening relationships across the logistics, technology, and agency partner ecosystems, helping to achieve Loop's expansion goals in the Australian market. This is a pivotal role where you'll be directly contributing to Loop's international expansion, building out a network of deeply engaged partners who can integrate and/or support Loop's local merchant needs, and accelerate our Australian go-to-market (GTM) goals. Loop is a remote-first company, with our teams working remotely globally. This role will be fully remote-based in Australia, and we have a strong preference for those who are located in Sydney or Melbourne and have a deep background and understanding of the Australian e-commerce ecosystem. What You'll Do:

• Build and expand relationships with top Australian logistics, technology, and agency partners (3PLs, carriers, WMS, ERPs, Shopify agencies, tech platforms, etc.) with the goal of driving new referrals, pipeline growth, and closed revenue.
• Manage and own a pipeline of partner-sourced sales opportunities, working alongside go-to-market leadership & Account Executive teams to support complex sales cycles.
• Create and execute joint business plans with partners to develop go-to-market strategies that drive mutual benefit and pipeline growth for both Loop and our partners.
• Align cross-functionally with PMM, Marketing, Sales, and Merchant Success to drive repeatable GTM playbooks in the region.
• Collaborate with Marketing to identify opportunities that amplify & strengthen Loop's regional brand awareness across the logistics, tech, and agency ecosystems via campaigns, co-marketing, case studies, and events.
• Assist Loop's Product team with identifying and evaluating high-value product opportunities with key partners in the region.
• Develop a region-specific point of view on how Loop can achieve its growth objectives with each key partner, and build the plan for how to execute on those objectives.
• Support negotiating commercial agreements for both new and existing partnerships.
• Become the face & owner of a highly dynamic ecosystem of partners actively engaged with the Loop brand, platform & prospects.
• Travel regularly to meet our ecosystem partners in person across Australia.

Your Experience:

• You have a deep understanding of the Australian e-commerce ecosystem, spanning logistics, technology platforms, and agency partners, and an existing network of local relationships.
• 4+ years of channel, partnerships, or ecosystem sales experience in a client-facing role with a proven track record of hitting revenue targets, owning/forecasting a pipeline, and creating go-to-market playbooks.
• Highly resourceful and entrepreneurial operator who can work with a high level of autonomy in a fast-moving company and collaborate with cross-functional, global teams.
• Broad partner ecosystem acumen, you know how ecommerce businesses work in the Australian market and are knowledgeable in current/future practices, trends, and technology.
• Strategic agility, you see ahead, anticipate relationship and decision-making dynamics, and naturally adapt to situations.
• You're a strong active listener and communicator, and have examples of how you've brought consensus to a variety of challenging situations.
• You are willing and able to travel within Australia (and occasionally internationally) to meet with new and existing partners.

Loop Story Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails. We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last. Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived. Learn more about us here: https://loopreturns.com/careers . You can review our privacy notice here . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.