Technical Program Manager - (Remote - UK)

Description About Jobgether Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Technical Program Manager in the United Kingdom. This is a fully remote role ideal for a tech-savvy professional with a strong background in SaaS and a passion for driving product adoption and customer success. As a Technical Program Manager, you’ll serve as a key expert in a complex, multi-domain software environment. You’ll work hand-in-hand with Customer Success Managers and Product teams to ensure clients are leveraging the platform effectively. Your ability to audit systems, analyze usage patterns, and provide strategic guidance will directly impact retention, satisfaction, and long-term growth. If you're someone who enjoys blending technical understanding with customer-centric problem solving, this role is for you. Accountabilities

• Act as the technical expert across a portfolio of customer accounts, supporting CSMs with deep product knowledge and guidance.
• Conduct audits of customer platform usage and configuration, delivering recommendations to improve effectiveness and ROI.
• Drive proactive adoption initiatives to increase product stickiness and elevate customer satisfaction.
• Identify and document recurring product feedback and use cases to influence internal prioritization.
• Represent the voice of the customer internally by communicating impactful feature requests to product and engineering teams.
• Collaborate across teams to ensure alignment on client needs, business objectives, and performance targets.

Requirements

• Minimum 4 years of experience in a technical role within the SaaS or tech industry.
• Solid understanding of APIs and the ability to interpret and communicate technical requirements.
• Experience working closely with product development teams and translating customer feedback into actionable improvements.
• Strong communication skills with the ability to clearly articulate complex information to both technical and non-technical stakeholders.
• Demonstrated ability to work independently in a remote-first, cross-functional environment.
• Analytical mindset with proven problem-solving skills; ability to assess data, identify trends, and provide strategic input.
• Bonus: Familiarity with the short-term rental or hospitality industry and/or accounting principles related to trust accounting and ledger management.

Benefits

• Minimum 4 years of experience in a technical role within the SaaS or tech industry.
• Solid understanding of APIs and the ability to interpret and communicate technical requirements.
• Experience working closely with product development teams and translating customer feedback into actionable improvements.
• Strong communication skills with the ability to clearly articulate complex information to both technical and non-technical stakeholders.
• Demonstrated ability to work independently in a remote-first, cross-functional environment.
• Analytical mindset with proven problem-solving skills; ability to assess data, identify trends, and provide strategic input.
• Bonus: Familiarity with the short-term rental or hospitality industry and/or accounting principles related to trust accounting and ledger management.