Implementation Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Manager in United States. This role offers the opportunity to lead complex, multi-stakeholder implementations for a fast-growing SaaS platform. The Implementation Manager will drive customer success by managing end-to-end launches, mitigating risks, and accelerating adoption and time-to-value. You will act as a trusted delivery partner, balancing customer advocacy with scope discipline, navigating ambiguity, and making critical trade-offs to achieve outcomes. This position requires strong judgment, executive-level communication, and the ability to influence cross-functional teams. You will help shape best practices, refine playbooks, and contribute to the maturation of implementation services while ensuring customers derive meaningful value from the platform. This role is fully remote and allows for high autonomy while working closely with Sales, Customer Success, Product, and Engineering teams. Accountabilities

• Lead net-new implementations, expansions, and workshops for mid-market and enterprise customers from kickoff through graduation.
• Manage multiple concurrent implementations with varying complexity and stakeholder alignment.
• Diagnose root causes when projects stall or scope changes, making trade-offs to protect timelines and outcomes.
• Facilitate executive and director-level customer conversations to align expectations and deliverables.
• Drive adoption and time-to-value by leading change management efforts and ensuring teams understand platform benefits.
• Collaborate with Sales, CS, RevOps, Product, and Engineering to align scope, sequencing, and success criteria.
• Contribute to services maturity by sharing learnings, refining templates, and modeling strong judgment for peers.

Requirements

• 4–7 years of experience in SaaS implementations, Customer Success, or Professional Services.
• Experience implementing RevOps, GTM tooling, or related CRM, sales tech, analytics, or operational platforms.
• Proven ability to manage complex, multi-stakeholder engagements and navigate mis-scoped projects.
• Comfortable leading conversations with directors and executives, with strong judgment under pressure.
• Demonstrated ability to balance empathy with boundaries and say “no” while maintaining trust.
• Exceptional communication skills to clearly and credibly interact with diverse audiences.
• Strong ownership mindset, capable of driving initiatives end-to-end with minimal oversight.

Benefits

• Competitive base salary with meaningful equity ownership.
• Health insurance including medical, dental, and vision, with HSA and FSA options.
• 100% of employee premiums paid and 50% coverage for dependents.
• Unlimited Paid Time Off and Paid Company Holidays.
• Remote work support including laptop, home office stipend, and monthly remote allowance.
• 401(k) retirement plan with self-contribution.
• Paid Family Leave.
• Opportunity to join a diverse, passionate, and collaborative team at a pivotal stage of growth.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.