Director of Platform

Meet Instinct 👋 Instinct Science is an animal health software company that helps the world’s leading veterinary practices deliver exceptional patient care, improve staff efficiency, and minimize team stress and burnout. Our easy-to-use EMR platform acts as the nerve center for veterinarians, veterinary nurses, and support staff alike, fostering seamless collaboration across teams. With our January 2024 acquisition of VetMedux, a company providing trusted education (Clinician’s Brief) and clinical decision support (Standards of Care™, Plumb's) for veterinarians, Instinct has strengthened our commitment to delivering the mission-critical tools veterinary practices need to care for their patients at the highest level and with the best outcomes. We’re fueled by compassion! Our team, our customers, and their patients and animal owners matter immensely to us. We put the Customer First; Act with Grace, Not Teeth; Do the Right Things for the Right Reasons; and know that Excellence is in our DNA. If these values speak to you, you might be a good fit for our Director, Platform job. A Sneak Peek of Your Role 🔭 This job, and the team at Instinct, is remote. As the Director of Platform, you will be responsible for defining the long-term strategic vision and architecture of the company's core technology platform. You will lead a multi-disciplinary team to build a world-class platform that not only ensures security, compliance, and reliability, but also acts as a key enabler for business growth and product innovation. This role is a critical executive function that involves aligning platform strategy with overall business goals, influencing organizational priorities, and driving a culture of operational excellence. You will be accountable for the scalability, performance, and cost-efficiency of the entire platform ecosystem, ensuring it can support the company's current and future needs. What You’ll Do 🐱‍💻

• Strategic Leadership: Define the overarching platform vision and multi-year technology roadmap
• Business Alignment: Partner with executive leadership across product, engineering, and business units to ensure platform strategy directly supports and enables company-wide objectives
• Organizational Scaling: Build, mentor, and scale the platform engineering organization, including defining its structure, roles, and career paths
• Budgeting & Financial Management: Own and manage the platform's budget, including forecasting and optimizing cloud infrastructure costs and resource allocation to maximize return on investment
• Technology & Innovation: Evaluate and champion the adoption of new technologies and architectural patterns to maintain a competitive advantage
• Governance & Standards: Establish and enforce company-wide architectural standards, security policies, and operational best practices
• Vendor & Partner Management: Manage key relationships with external vendors, technology partners, and service providers
• Mergers & Acquisitions (M&A): Provide technical due diligence and integration planning for potential M&A activities
• Tier-2/3 Production Support: Ensure the platform organization is prepared to handle and resolve the most complex, high-priority production incidents

Who You Are 🐱‍💻

• Must Haves:

• BS/MS Degree in Computer Science, Engineering, or a related field
• 10+ years of experience in software engineering and platform development, with at least 7 years in a leadership role
• Demonstrated experience at the Director or Manager level leading a platform or infrastructure organization
• Proven track record of building and scaling cloud-native platforms to support a rapidly growing business
• Deep expertise in cloud platforms and architectural patterns

• Nice-to-Haves:

• Experience in a B2B SaaS environment is highly preferred

How Instinct Will Care About YOU 🌞

• We offer a supportive and caring work environment
• We are transparent, open, honest, and empathic, both internally and externally
• We pay our team well.
• We offer medical, dental and vision benefits and 401K with match
• We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays
• We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work
• We provide all-expense-paid time throughout the year together, including at our annual retreat

The compensation range for this role is $175,000 - $240,000. Actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience. Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status. If you require accommodations throughout any part of the pre-employment process, please contact our People team at peopleteam@instinct.vet Powered by JazzHR 5mZD5hJpj5