VIP Manager, Korean Markets (Crypto Casino)

About Block Labs Block Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto, and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding, refine product-market fit, and grow their audiences. As we continue to expand, we are looking for an ambitious and self-driven individual to join our rapidly growing team! The Opportunity We are looking for a passionate and experienced VIP Manager to lead our high-value customer engagement efforts for the Korean market. You will play a critical role in maintaining long-term relationships with our most loyal players and growing our footprint in Korea. This position requires native-level Korean fluency, deep cultural understanding of Korean customer expectations, and strong operational capabilities. As a brand rooted in innovation and entertainment, we are building a premium VIP experience that reflects Korean values of respect, discretion, and trust. Your Responsibilities: VIP Relationship Management

• Develop strong, trust-based relationships with Korean high-value players through tailored communication and service.
• Ensure a white-glove experience that reflects high standards of Korean culture.

Customer Engagement & Retention

• Personalize interactions and campaigns based on player preferences, behavior, and lifecycle status.
• Organize exclusive events, promotions, and offers targeted to VIP interests, both online and offline (e.g., tournaments, gifts, concierge perks).

Operations & Support

• Serve as the main point of contact for VIPs in Korea, addressing all inquiries with speed and professionalism.
• Handle escalations, disputes, and feedback with care and attention to detail.

Monitoring & Insights

• Track player activity to identify upsell and retention opportunities.
• Analyze data and produce reports on VIP KPIs, campaign effectiveness, and player satisfaction.

Collaboration & Strategy

• Partner with CRM, product, marketing, and compliance teams to localize strategies for the Korean audience.
• Provide market intelligence and feedback to optimize our VIP offering in Korea.

What We’re Looking For:

• Native-level Korean (spoken and written) and strong English communication.
• Proven success in a VIP or high-touch customer-facing role in online gaming, iGaming, entertainment, or luxury services.
• Deep understanding of Korean player behavior, preferences, and cultural nuances.
• Experience with data tools (CRM, analytics platforms, segmentation engines).
• Highly organized, detail-oriented, and emotionally intelligent.
• Knowledge of Korea’s regulatory landscape for iGaming is a strong plus.
• Flexible schedule to accommodate player needs, including evenings and weekends when necessary.

What kind of culture can I expect? Mature, mission-driven, and low-ego. We value clarity over noise, outcomes over theatrics, and pace without chaos. If you’re one of the smartest minds in your craft and want to build with other experts, you’ll feel at home here.