Swati Waghmare

Worked with Salesforce CRM to resolve the users issue within the SLA. Used tools like Servicenow CRM to create tickets. Managed incidence by taking ownership and resolve the problem. Used Okta to resolve password issues and unlock the user account. User account creation, application installation, upgradation and uninstallation while onboarding and deboarding process. Intune License assignment. Taking user machine on remote to resolve the issue. VMware support.