Senior Product Manager, Customer Payments

1. About Our Client:

The organization is a purpose-driven fintech company founded in 2018 and headquartered in Richmond, Virginia. It addresses the challenge that nearly half of U.S. adults lack access to a clear line of credit, often overlooked or overcharged by traditional credit card providers due to imperfect or absent credit scores. Partnering with sponsor banks, the company offers credit cards with clearer terms and improved customer experience targeting individuals working to improve their credit. The company has served over four million consumers and has raised over $600 million in equity from major investors. It prioritizes a respectful and inclusive workplace culture focused on unity, empathy, and collaboration.

2. About the Opportunity:

The Senior Product Manager, Customer Payments role focuses on enhancing the customer payments journey to optimize customer experience, support ongoing financial progress, and reduce risks such as late payments and charge-offs. This position is central to shaping the product roadmap and delivering impactful results by collaborating with multiple teams across the organization. The role drives innovation and quality improvements that support business growth, operational efficiency, and risk mitigation, making a significant and lasting impact on the company’s customers.

3. Responsibilities:

• Lead innovation and strategy to improve customer payment experiences

• Build and execute the product roadmap in collaboration with Product and Customer Management teams

• Drive results focused on customer satisfaction, business growth, operational efficiency, and risk reduction

• Collaborate closely with stakeholders across Customer Operations, Engineering, Data, and Customer Insights

• Deliver high-impact outcomes through creative problem-solving and leadership

• Support fair and transparent credit delivery to customers

• Adapt flexibly to cross-functional roles within the organization

4. Requirements:

• 5+ years of Product Management experience managing technical software products from ideation through rollout and optimization

• Proven ability to define and influence roadmaps balancing customer, business, and technology needs

• Strong action orientation with a track record of rapid minimum viable product delivery

• Persistent, creative, and results-driven approach to ensure product success

• Willingness to take bold, high-impact initiatives

• Excellent communication skills for leading and inspiring teams and leadership

• Structured problem-solving skills to address diverse challenges

• Intellectual curiosity about emerging technologies and engineering issues

• Ability to gather multiple perspectives, make independent decisions, and drive positive outcomes

• Experience enhancing customer relationships by improving payment and cure rates through testing and optimization

• Ability to travel occasionally within the US for in-person collaboration

Preferred Qualifications:

• Experience in fintech or payments/collections industries

5. Pay Range and Compensation Package:

• Annual full-time starting base salary range: $125,000 - $153,000

• Eligible for additional compensation through annual incentive and equity programs

• Pay based on experience, education, certifications, skills, and competencies related to the role

6. Benefits & Perks:

• Paid time off

• 401(k) match

• Monthly wellness stipend

• Health, dental, and vision insurance options

• Disability coverage

• Paid parental leave

• Flexible spending accounts for childcare and healthcare

• Life insurance

• Remote-friendly work environment

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.